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1. You should contact uniondresses.com customer service to initiate the return process within 3 days after you receive the items.
Please note that we only accept items in their original condition, and we cannot process any items that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
2. Mis-Shipped items: Once we have confirmed we mis-shipped items (item shipped was not item ordered), we will be responsible for item exchange and postage will be on us. You may also return the product and get a full refund including postage.Hope you can understanding.
3. Color Errors: If you receive the items is not the color you ordered,you will get a full refund.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
Your satisfaction is the most importance to the uniondresses.com Team. When you received your package, it is suggested that you check and make sure the dress has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, removing the tags, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Mis-shipped Items
You can get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package.
Size and fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow the dress can be altered by your local tailors.
If your dress size differs from the specifications of your order by more than one inch, please feel free to choose from the following options:
You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 20% of the product price as tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost:
Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on uniondresses.com . Slight color aberration of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Special Custom Size Order
Since the dress is special custom Size for you,we can not sell it again.So we do not accept return or exchange in any reason for special custom order.Please understanding.
Item does not has any quality problem and you just does not like it
Since most of our dresses are made to order and it is very hard to sell again.So we usually do not accept return for items does not has any quality problem.Please understanding.
Order include more than one dress
Since our dresses are made to order,We do not accept return for order include more than one dress.If you worry about the quality or size,please order one dress at first .
1. Submit a return request at Contact Us to Customer Service within 3 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from uniondresses.com Customer Service.
2. Once uniondresses.com Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return. Please note customer need pay the return shipping cost. Please don’t use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the Custom fee that might caused.
3. Once your return is confirmed and inspected, we will process the refund in 2 days.
Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.
If you make the payment via creditcard,we can only return the money to the original creditcard.
If you make the payment via western union or TT,you can choose any refund method you like.